cbage Privacy Policy
Your personal information is our top priority. Through SSL encryption and strict data protection measures, we ensure your information remains secure at all times.
Introduction & Purpose
cbage ("we", "us" or "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from our users ("you" or "user"), how that information is used, with whom it may be shared, and what steps we take to protect your information.
This Policy applies to the cbage website (https://cbage.lat) and all services connected to it. By using our platform or creating an account, you agree to the terms of this Policy. We recommend that you read this Policy in full and stay informed about your rights and responsibilities.
Our goal is to give your privacy the highest respect. We believe that transparency and honesty are the foundation of a trustworthy platform. That is why we are stating clearly in this Policy — we do not collect unnecessary information, and your personal information is not sold to third parties without your consent.
What Information We Collect
For account registration and service delivery on cbage, we collect various types of information. This information falls into two main categories:
Directly Provided Information
Information you provide at registration — name, date of birth, email address, phone number, and documents required for identity verification.
Automatically Collected Information
Your browsing activity, device information, IP address, cookie data, and your transaction history on the platform.
In more detail, we may collect the following information:
- Identity information: full name, date of birth, national ID or passport number (for age and identity verification).
- Contact information: email address and mobile number.
- Financial information: details of deposit and withdrawal transactions (information related to bKash, Nagad, Rocket or bank accounts), however complete payment credentials are not stored on our servers.
- Technical information: device type, operating system, browser version, IP address, and connection time.
- Usage information: gaming history, bet placement details, balance, and bonus usage records.
- Communication records: messages exchanged with the support team via live chat or email.
Purpose of Information Use
cbage uses your information only for specific and legitimate purposes. We never use your information for unnecessary reasons or outside the scope of our service. The main purposes for which we use your information are as follows:
- Account registration and verification: confirming your identity and verifying that the 21+ age requirement is met.
- Service operations: processing deposits, withdrawals, bonuses, and keeping your account active.
- Fraud prevention and security: detecting suspicious activity, ensuring account security, and preventing unauthorized access.
- Customer support: resolving your issues and providing assistance via live chat or email.
- Platform improvement: analyzing user experience to improve the quality of our service.
- Legal compliance: adhering to applicable regulations and regulatory requirements.
- Responsible gambling support: identifying risky gambling patterns and arranging assistance where needed.
Cookies & Tracking Technology
cbage uses cookies and similar tracking technologies to operate the website effectively and improve the user experience. Cookies are small text files stored on your device that help the website remember your preferences and session information.
Types of cookies we use:
Essential Cookies
Essential for login sessions, security tokens, and core site functionality. These cannot be disabled.
Analytical Cookies
Used to understand how users interact with the site and to improve the quality of our service.
Functional Cookies
Used for your language preferences, display settings, and personalized experience.
Security Cookies
Used for fraud detection and account protection, guarding your account against unauthorized access.
You can disable optional cookies through your browser settings, however this may affect some functionality of the website.
Information Sharing & Disclosure
cbage does not sell your personal information or share it with third parties for advertising purposes. However, in the following limited circumstances we may disclose certain information:
- Service provider partners: payment processors (bKash, Nagad, Rocket or bank transfer), IT infrastructure providers, and anti-fraud service providers — who assist in operating services on behalf of cbage and operate under strict confidentiality agreements.
- Legal obligations: information may be disclosed as required by court order, government directive, or applicable law.
- Security protection: information may be reported to relevant authorities to prevent fraud, money laundering, or any other illegal activity.
- Business transfer: information may be transferred in the event of a business merger or acquisition, however users will be notified in advance.
Except for the reasons stated above, we will not share your information with third parties under any circumstances. All of our partner organizations are contractually bound to keep your information confidential.
Data Protection Measures
To ensure the protection of your information, cbage follows industry-standard security practices. Our protection measures include:
SSL Encryption
All data transfers are secured by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers.
Access Control
Through strict access control policies, only authorized staff can view your information.
However, no system on the internet is one hundred percent secure. We therefore ask you to use a strong password, not share your login credentials with anyone, and immediately notify our support team if you notice anything suspicious.
Data Retention Period
cbage retains your personal information only for as long as necessary. While your account is active, your information is kept securely in our systems. Even after an account is closed, some information may be retained for a defined period due to legal obligations or the need to resolve disputes.
Financial transaction records, identity verification documents, and fraud-related information may be retained for an extended period, as these are required for legal compliance. Once the retention period ends, information is deleted or anonymized using secure methods.
Your Rights
As a user of cbage, you have the following rights regarding your personal information:
- Access: the right to request details of what information we hold about you.
- Right to rectification: the right to request correction of any inaccuracies in your information.
- Right to erasure: the right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
- Right to object to processing: the right to object to the use of your information for specific purposes.
- Portability: the right to request your information in a structured format.
To exercise these rights, you can contact our support team via live chat or email. We will make every effort to process your request in a timely manner.
Protection of Children and Minors
cbage provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors. An age verification process is in place at the time of registration.
If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information. We ask parents and guardians to keep a close watch on their children's online activity.
Changes to the Policy
cbage reserves the right to update this Privacy Policy from time to time. If significant changes are made, we will notify you at your registered email address or via a notice on the platform. Continued use of the platform after any changes will be considered as your agreement to the updated policy.
We advise you to review this page regularly. We will communicate any changes to the protection of your privacy in a transparent manner.
Contact & Help
If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us via live chat or email.
For any privacy-related requests, write to us at: [email protected] — or contact us directly on our live chat. We are available to assist 24/7.
Our Other Legal Policies
See the links below to learn more about our terms of service and responsible gambling guidelines.