FAQ
All your questions about cbage, answered here
From bonuses to deposits, live games to support — cbage's FAQ page has detailed, easy-to-understand answers to all the important questions in English.
It's natural to have many questions when using cbage. This page has been created to answer the most common queries from Bangladeshi players in plain language. From understanding live dealer games, to how the welcome bonus works, which methods you can use to deposit money, and how to contact the support team — answers to all of these are organised in the four sections below. If you can't find the answer to your question, contact us directly via our 24/7 live chat or email.
Gaming Guide
Live Dealer Games
In baccarat, you place a bet on either "Player" or "Banker". A real dealer deals cards in front of a camera, and the hand whose total is closest to 9 wins. cbage's live baccarat tables have dealers available at any time according to Bangladesh Standard Time (BST, UTC+6). The game moves quickly, so it's wise to start with small bets to get familiar.
Yes, the experience is very similar. Professional dealers run the games from a live studio via high-definition video stream. You get real cards, a real roulette wheel, and genuine human interaction. Live games have a much stronger social feel compared to software-based games, which makes them a clear favourite for many players.
A roulette wheel has numbers from 0 to 36. You can bet on a specific number, red or black, odd or even — or any combination. The dealer spins the ball, and whichever pocket it lands in is the winner. Payouts differ depending on the type of bet. A straight-up bet on a single number gives the highest payout but has a lower chance of winning.
Yes, both games are in cbage's live section. Teen Patti is a popular South Asian card game where you build the best hand from three cards. Andar Bahar is simpler — one card is placed on the table and you bet on whether a matching card will appear on the "Andar" (inside) or "Bahar" (outside) side. Both games have a familiar rhythm and straightforward rules for Bangladeshi players.
A stable connection is enough — HD streaming is always on, so the better your connection, the smoother the experience. Mobile data works too, though video quality may drop. Check your network before starting a game, because if you disconnect mid-round, the result of your bet is recorded on the server and settled under normal rules.
Promotions
Bonuses & Offers
The welcome bonus is added automatically when you create a new account and make your first deposit. The bonus is 100% of your first deposit — up to ৳15,000. Example: deposit ৳1,000 and the bonus is ৳1,000, giving a total balance of ৳2,000. Deposit ৳32,000 and the bonus is capped at ৳15,000, giving a total balance of ৳47,000. Wagering must be completed before the bonus can be withdrawn.
Yes, you can contact the support team before the wagering requirement is met to request a bonus cancellation. Keep in mind that if the bonus is cancelled, any winnings earned with that bonus will also be cancelled. Your original deposit amount remains intact. Reading the terms and conditions carefully before claiming a bonus is the best approach.
Bonuses generally have a set expiry period. If the wagering requirement is not met within that period, the bonus and any winnings from it may be cancelled. So once you claim a bonus, try to play actively and complete the requirement on time. Contact our support team for any questions about expiry dates.
No, the welcome bonus is given to each player only once — at the time of their first deposit. Attempting to claim the bonus again through multiple accounts, or from the same device and payment method, violates the terms. In such cases, the account may be suspended temporarily or permanently.
On cbage, wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. The wagering requirement is 15 times. Example: receive a ৳1,000 bonus and you must place ৳1,000 × 15 = ৳15,000 in bets before withdrawing bonus winnings. Slots, fishing games, and most casino games contribute to wagering. Ask the support team about the contribution rate for specific games.
Support
Contact & Help
Yes, cbage's support team provides service in both Bengali and English. The entire support experience has been set up in Bengali with Bangladeshi players in mind. Write in the live chat and you'll get a reply in Bengali; you can also contact us by email in Bengali.
Before reaching out, have your account username or registered email address, a description of the issue (when it happened, which game or payment was affected), and the relevant transaction reference number (if available) close at hand. Having this information lets the support team understand and resolve your issue much faster.
There are two channels: (1) Live Chat — chat directly from any page on the site; this is the fastest option. (2) Email — write to [email protected]. Both channels offer Bengali and English support.
Yes, cbage support is available seven days a week, 24 hours a day — that is, 24/7. Live chat stays active even during Eid holidays and in the middle of the night. You can reach out at any time in Bangladesh Standard Time (BST) without any restriction.
The support team is active around the clock and aims to respond to email queries as quickly as possible. For an immediate resolution, live chat is the most effective option. For complex issues such as account verification or large transaction matters, writing a detailed email tends to give better results.
Payments
Money Deposits
cbage does not charge any processing fee on deposits itself. However, your payment method — such as bKash, Nagad, Rocket, or a bank transfer — may apply its own small transaction fee according to that provider's policy. It is worth checking the fee structure of your mobile banking app or bank before completing a transaction.
Log in to your cbage account and go to the cashier or deposit page. Select bKash as the payment method, enter the amount, and send the payment to the bKash number shown. Once the transaction is successful, the balance is added to your account quickly. The minimum deposit amount is ৳200. Keep the confirmation SMS or a screenshot for your records.
Yes, the deposit process through Nagad is just as straightforward as bKash. On the deposit page, select Nagad, enter the amount, and make the payment to the provided number via the Nagad app or dial code. Once the payment is confirmed, your cbage balance updates within moments. The minimum deposit is ৳200.
The minimum deposit at cbage is ৳200 — this is the same across all payment methods, meaning bKash, Nagad, Rocket, and bank transfer all require a deposit of ৳200 or more. The relatively low minimum makes it convenient for new players to get started.
Bank transfer times can vary by bank. Transfers from major banks including Dutch Bangla Bank (DBBL), BRAC Bank, and Islami Bank are generally completed within banking hours. After making a payment, keep the transfer slip or reference number; if the balance is not added, contact the support team with that information.
Yes, both deposits and withdrawals are possible with Rocket (Dutch Bangla Mobile Banking). The minimum deposit is ৳200 and the minimum withdrawal is ৳500. cbage generally processes withdrawals within 1 hour. Transactions can be made easily using the Rocket app or a USSD code.
Still have questions? We're ready to help
cbage's support team is with you 24/7 — in both Bengali and English. Contact us directly via live chat or email.
Live Chat — 24/7
[email protected]